Privacy Policy

Last updated: May 9, 2026

1. Who We Are

Maintenance 911 is a home repair and construction company based in Parry Sound, Ontario, Canada. We can be reached at [email protected] or by phone at +1 647-618-6422.

2. Information We Collect

When you submit a quote request through our website, we collect:

  • Full name
  • Phone number
  • Email address
  • Service location or address
  • Description of the work requested

We also collect standard technical data automatically — IP address, browser type, pages visited, and time of visit — through our hosting and analytics providers.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your quote request and schedule services
  • Contact you about your project by phone or email
  • Send service reminders or follow-ups related to your request
  • Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store and Protect Your Data

Your information is stored securely. We use industry-standard measures to protect your data from unauthorized access, disclosure, or loss. Quote requests are transmitted via encrypted connections (HTTPS).

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics data. You can disable cookies in your browser settings; however, some parts of the site may not function as intended.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for us to use your information (subject to legal or contractual restrictions)
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

7. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

  • Hosting and infrastructure providers
  • Email delivery services (for processing quote requests)
  • Analytics tools (e.g. Google Analytics) — anonymized where possible

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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